Contact Us

We take your producer and creative needs very seriously and want to make sure you receive the best quality service. If you have any questions at all regarding your order please contact us directly at info@producerplugin.com or fill out the form below.

We will respond back within 24 hours.

 

Frequently Asked Questions:

Q: I purchased a drum kit/preset bank and I didn't receive it, what do I do?

A: If you have not received the drum kit/preset bank you purchased, please email us directly at info@producerplugin.com. We will respond within 12 hours and send you the correct product(s).

 

Q: Are samples royalty free?

A: All of our preset banks are 100% royalty free you can use them however you wish, but you may not resell our banks individually. This is prohibited.

 

Q: How do I install the Omnisphere Bank I purchased?

A:

1. Put Preset Bank Folder under Steam -> Omnisphere -> Settings Library -> Patches

2. Open Omnipshere and click refresh (bottom lower left hand / arrow going in circle)

3. Wait for it to finish spinning approximately 30 secs to 1 minute.
4. Click on Directory drop down at top left, then click on User Directories
5. Click on name of preset bank (Ex. Omni R&B)
6. All sounds will appear in bottom left.
(See Video Below)
NOTE: If you're still having issues run latest update from Spectrasonic website by logging in to your account.